Everyone I know talks about Millennials. However, I’m under the impression most people don’t fully appreciate how different they are. I was born on the fringes of Generation X with Millennials. My parents are Baby Boomers. My brother is Millennial.
One of the things I’ve observed is how different Gen X are from Millennials. I look at my brother, and it’s hard to believe we had the same parents. I have more in common with my parents than my brother will ever have. The irony though is, when I look at Generation Z, I feel the gap isn’t as big as with Millennials.
And the truth is, the shift in product usability patterns is a clear example of how disparate they are compared to my generation.
The behavioral change is tremendous, and it’s becoming one of the hardest things to design for. The reason is, key decision makers aren’t from that generation. Companies bring in Millennials; they even give them management positions. But Senior Management has a hard time going all in with Millennial ways. The only companies I’m seeing do it right are those founded, run and staffed by Millennials.